Return & Refund Policy
At Bravo Race Wear, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not satisfied with your purchase or experience an issue with your order, we are here to help.
Please read our Return & Refund Policy carefully to understand your rights and our return procedures.
1. Return Eligibility
We accept return requests within 14 days of receiving your order.
To qualify for a voluntary return, the item should:
- Be unused and unworn.
- Be in its original condition.
- Include original tags and packaging, where applicable.
Customers may inspect and handle products as reasonably necessary to establish their nature, characteristics, and functioning. Any applicable statutory consumer rights will remain unaffected by these conditions.
For eligible change-of-mind returns, customers do not need to provide a specific reason.
2. Eligible Reasons for Returns
Bravo Race Wear accepts returns for the following reasons:
- You changed your mind after receiving your purchase.
- You received the wrong item.
- Your item arrived damaged.
- Your item is defective.
- You received the wrong size or the product does not fit as expected.
For damaged, defective, or incorrect items, please contact our customer support team with your order details and, where possible, photographs showing the issue.
Nothing in this policy limits your statutory rights regarding faulty, defective, or incorrectly supplied products.
3. Non-Returnable Items
Certain products may be excluded from the standard right of withdrawal where permitted by applicable consumer protection laws.
These may include:
- Genuinely personalized leather jackets.
- Custom MotoGP racing suits made to the customer's specific measurements or specifications.
- Products clearly manufactured according to the customer's individual design or personalization requirements.
This exclusion applies only where the relevant legal exception is satisfied. Ordinary made-to-order products are not automatically excluded from return rights.
If a custom or personalized product arrives defective, damaged, or different from the agreed specifications, please contact us. Your applicable statutory rights and remedies remain protected.
4. Custom Orders
Bravo Race Wear offers custom manufacturing for customers who want products made according to their individual preferences.
If you would like a custom leather jacket or MotoGP racing suit, you can contact our team with your design, artwork, specifications, or sizing requirements.
We recommend carefully reviewing all measurements, design details, and product specifications before confirming your custom order.
5. Return Shipping Costs
Bravo Race Wear covers the return shipping costs for all approved returns, including eligible change-of-mind returns.
Customers should contact our support team before sending any product back.
We will provide the necessary return instructions and shipping arrangements.
Please do not send returned products to us without first receiving authorization and return instructions from our customer support team.
6. Refunds
Once we receive your returned item, our team will inspect its condition and process your refund in accordance with this policy and applicable consumer protection laws.
For approved refunds:
- Refunds will be issued to the original payment method whenever possible.
- We aim to process refunds within 5–10 business days after receiving and approving the returned item.
- Your bank or payment provider may require additional time to make the funds available.
For statutory withdrawals, refunds will be handled within the applicable legal deadlines. Where permitted by law, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Where applicable, refunds will also include the standard delivery charges paid at the time of purchase.
7. Change-of-Mind Returns
We understand that sometimes a customer may change their mind after receiving an order.
Bravo Race Wear accepts eligible change-of-mind returns within the applicable 14-day return period.
Products should be returned in their original condition, unused and unworn, subject to the customer's statutory right to inspect and handle the goods.
Bravo Race Wear covers the return shipping costs for approved change-of-mind returns.
Exceptions for genuinely personalized or customized products may apply where permitted by law.
8. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an incorrect or incomplete shipping address is provided, please contact us as soon as possible so we can check whether the shipping details can still be updated.
If an order cannot be delivered because of incorrect shipping information, our team will review the situation and assist where possible.
This provision does not limit any applicable statutory consumer rights or remedies.
9. How to Request a Return
To request a return, please contact our customer support team within 14 days of receiving your order.
Please include the following information:
- Your order number.
- Your full name.
- Your registered email address.
- The reason for your return.
- Photographs of the item, if it is damaged, defective, or incorrect.
Our support team will review your request and provide the appropriate return instructions.
Please wait for our instructions before shipping any item back.
10. Contact Us
If you have questions about our Return & Refund Policy or need assistance with a return, please contact us:
Bravo Race Wear
Email: bravoracewear@gmail.com
Website: https://bravoracewear.com/
Our customer support team will be happy to assist you.
Bravo Race Wear reserves the right to update this policy when necessary. Any changes will be published on this page. Such changes will not affect statutory consumer rights applicable to purchases already made.